shipping policy

 it is our goal to ship orders within 2 business days unless it is specified you are purchasing pre-order yarn.  please allow extra time during our “in-store” sales or any/all holidays. 

please make sure your shipping information is entered correctly.  we are not responsible for packages that have been shipped to an incorrect address, however, we will do our best to work with you to redirect your shipment, and/or we will happily reship your order if it is returned to us.

please note that packages that are marked "delivered" but are not in your possession are not our responsibility to track, however, we will do what we can to help you track it.  for the fastest results, please contact your local post office to assist you in tracking down the delivery location of the package by using the tracking information we have provided to you.

if a package is lost by USPS, we will replace your package after 30 days of non-movement.
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